保护客户-世界级的理念

futurepower

一个世界500强企业的采购质量内容，主要是针对提供客户满意的。 很不错，建议大家看看
Protecting the customer

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3 E* V; w1 T5 o- N9 J) H•        Process FMEA
5 d) Y& ]: O$ r- ~-        Eliminate or reduce the frequency of occurrence of unacceptable products.
-        Increase the detection of unacceptable products
& K4 d3 }8 v% i8 T3 z& z/ b# U0 D: h! @# a-        Aid in the analysis of New manufacturing and assembly process
* r! Q8 P% h: |: y% a* ^. ~-        Ensure that potential failure modes of the process , and their effects, are considered and addressed
-        Identify process deficiencies
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2 h8 E; i7 Y/ n2 g1 L0 h•        Process Control plan
& g6 P1 z$ E' m; x' r-        Overall plan for controlling a process and preventing defects from escaping the manufacturing facility
-        Ensure all critical and significant characteristics are controlled to specification.
-        Provides for appropriate operator instructions and reaction plan
* o) g0 Q" Q% b% z% [-        Implement prevention strategies from PFMEA
-        Incorporate lessons learned
-        Process must be operated in accordance with the Control Plan – It’s a contract
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7 Y& |$ F3 e% S5 ~- E; a' _8 ~7 n•        Production Process Review ( Process control audits):
% y1 n7 A$ j% z) {) h-        In depth review of supplier’s process
-        Assess the gap between process documentation and actual practice
, E- k% {. [4 f; q-        Document review:
        Process flow chart and control plan
. `; h5 \2 e9 n! g( k0 ~+ x        PPAP
        Work instructions
-        Observations from plant floor
-        “Proactive” tool used prior to PPAP and “Reactive” tool as problems occurs to close process gaps or deficiencies

  o5 A2 I$ O# y5 \•        Root cause analysis – 5 Why
8 `- j8 i8 E1 k" n5 Z5 p3 b& h-        conduct a “5-Why” investigation to accurately identify the root cause
        for the specific problem
Why did we have the problem?
: ]% r0 M! ~# v        for Why the problem was not detected
Why did the problem reach the customer?
9 l) Z/ q: W! u7 w2 V. F        For the “system” allowed the problem to occur
Why did our “system” allow it to occur?

•        Change control
& C. N$ K/ m9 O2 b- qTask description:
Common change control process for changes suggested by supply base
* l$ L6 ]3 p% O: e•        Purpose:
. n% I- |+ c& h* `% m( L-        communize company change process methodology
( |) N5 x) L  m' o8 o( _" B-        ensure the full impact of proposed change is analyzed prior to  implementation
•        Application
7 E% P. E7 V% h- v- B+ U* ]9 q7 h. aWhen a supplier requests a change to a part after full PPAP
•        Methodology
3 Y$ P% W4 o' _# {+ r5 ]-        supplier submits Supplier Change request/Review (SCRR) form
-        supplier change request is assigned a tracking number by supplier quality
( b+ C: S* n1 B0 R-        section 3 of SCRR is completed and disposition determined by company
•        Supplier change Request/Review
/ z3 }  K, G& p* l( e-        section 1: change description: anyone can initiate
$ p7 j+ R! \9 q: v-        section 2: change impact:
Completed by supplier
$ y0 M3 Q' P! P1 d3 g9 LImplementation Plan including contingency plan
8 V& b0 C- S6 X-        section 3: Disposition: completed by company affected functional areas i.e. Engineering & manufacturing
, s8 v3 s+ s6 P: ~9 T3 ]•        Rejected SCRR
) w  L/ |/ |$ L. t-        feedback to supplier copies of SCRR
-        file original SCRR records in SCRR tracking system
5 Q7 N8 ^% q/ l. w- ^8 }•        Approved SCRR
( l9 }  T( D) l1 C; `+ ?-        SCRR distributed and records filed
-        Company’s drawings/Documents updated as required
-        Production trial run completed, if required
-        PPAP
3 P: F5 W# ]" o* G' W-        Change implemented by supplier
•        Supplier data received
-        SCRR sections 1 & 2 completed
-        Include supporting information
% i4 t% N$ B2 t' }! M+ q- iImplementation timeline
Sketches, drawings
Sample parts
Contingency plan
-        Approved SCRR
PPAP documentation: submission requirements determined by supplier quality
Company implementation requirements determined by SQE:
        Production trial run
+ y0 _% |; h$ r! w. D) N% n, X        Run @ rate(task 16)
        Early production containment(task 14)
) E8 o* n* d/ f/ U•        Summary
-        Supplier submits SCRR of proposed change prior to implementing change
% j9 a1 k" e4 H$ ~8 h-        Company functional areas approve or reject
-        PPAP and other implementation requirements as defined on SCRR completed
-        Approved change implemented
: v% R6 \8 ]+ z4 q9 v( [. e: R-        Supplier starts production with change implemented in coordination with company receiving plant