保护客户-世界级的理念

futurepower

一个世界500强企业的采购质量内容，主要是针对提供客户满意的。 很不错，建议大家看看
Protecting the customer
- |* }2 c' l) U& u% R0 X
' ?! f7 A! L8 ?+ [1 x* a' P
•        Process FMEA
-        Eliminate or reduce the frequency of occurrence of unacceptable products.
' n) N5 K" b1 s5 w3 T3 H: i; y5 M+ [-        Increase the detection of unacceptable products
( u4 N8 J& B9 H; D5 {7 X-        Aid in the analysis of New manufacturing and assembly process
8 x3 B( ]3 |. X% H6 D0 s1 J" j( I+ l-        Ensure that potential failure modes of the process , and their effects, are considered and addressed
# s9 ^- `6 _5 |-        Identify process deficiencies

•        Process Control plan
-        Overall plan for controlling a process and preventing defects from escaping the manufacturing facility
* w- j- y: {* H3 U-        Ensure all critical and significant characteristics are controlled to specification.
% Y. ?- f! b$ S7 A-        Provides for appropriate operator instructions and reaction plan
) O, N& U$ ~# V! e-        Implement prevention strategies from PFMEA
-        Incorporate lessons learned
" k3 U7 ~) K. u( h9 n* b5 l-        Process must be operated in accordance with the Control Plan – It’s a contract

1 `% g$ s, A% R; A# I•        Production Process Review ( Process control audits):
2 H2 ]1 L2 t3 L' W  d-        In depth review of supplier’s process
-        Assess the gap between process documentation and actual practice
% X& }  S: b0 d-        Document review:
5 ^; {; m2 J; H; @7 _        Process flow chart and control plan
        PPAP
# T- v$ c0 W' N8 e5 j# d* I        Work instructions
-        Observations from plant floor
-        “Proactive” tool used prior to PPAP and “Reactive” tool as problems occurs to close process gaps or deficiencies

& Y0 F; F5 k) M$ {" E•        Root cause analysis – 5 Why
% H+ S( p4 p/ g5 s-        conduct a “5-Why” investigation to accurately identify the root cause
        for the specific problem
Why did we have the problem?
        for Why the problem was not detected
' ~/ @/ y* E6 z( tWhy did the problem reach the customer?
        For the “system” allowed the problem to occur
+ \2 w8 e. \, D0 {; N/ L. T4 WWhy did our “system” allow it to occur?
6 K5 _# h1 z3 @% `$ p$ L2 a
•        Change control
3 g. \" E8 g7 {  p$ _$ `* c: GTask description:
: C6 F) p* \* i% ~6 bCommon change control process for changes suggested by supply base
•        Purpose:
-        communize company change process methodology
# l, t: {; g7 K9 r$ c-        ensure the full impact of proposed change is analyzed prior to  implementation
6 c. q. ~, q: _- s+ ~- J+ d, [•        Application
When a supplier requests a change to a part after full PPAP
# I2 R  {) s$ X8 H3 l) i•        Methodology
- @1 g! j+ d) e$ Q5 B' r* _+ a, v-        supplier submits Supplier Change request/Review (SCRR) form
, L7 q) r1 v# ^  i( M4 h-        supplier change request is assigned a tracking number by supplier quality
( M' D, Q7 A$ S-        section 3 of SCRR is completed and disposition determined by company
•        Supplier change Request/Review
-        section 1: change description: anyone can initiate
  w- ~) A& p$ k. j" f3 @! M( W-        section 2: change impact:
0 O: O# }  n8 O6 w" ?% m- lCompleted by supplier
- I. V) k7 J& G4 V& \! xImplementation Plan including contingency plan
-        section 3: Disposition: completed by company affected functional areas i.e. Engineering & manufacturing
•        Rejected SCRR
-        feedback to supplier copies of SCRR
  W. ]+ m2 l# x3 R-        file original SCRR records in SCRR tracking system
•        Approved SCRR
-        SCRR distributed and records filed
5 n4 A( g" c, B3 i# b1 ]) i-        Company’s drawings/Documents updated as required
: V3 J, x" B$ J- n-        Production trial run completed, if required
: C' |% m. N3 k  N6 |1 B-        PPAP
; j$ ~, `8 ^1 S5 f1 T, P# S( w7 T) F! l-        Change implemented by supplier
•        Supplier data received
+ L# C- R- d+ k  O! L, g) o( V. l-        SCRR sections 1 & 2 completed
4 J6 _8 z, z' E0 j# y4 q-        Include supporting information
Implementation timeline
Sketches, drawings
Sample parts
& K+ d3 o: _5 s" }  sContingency plan
-        Approved SCRR
PPAP documentation: submission requirements determined by supplier quality
Company implementation requirements determined by SQE:
        Production trial run
' R+ J, y- |' k0 W, G6 U        Run @ rate(task 16)
        Early production containment(task 14)
•        Summary
" o# Y. c+ R* F6 i& x% ~-        Supplier submits SCRR of proposed change prior to implementing change
-        Company functional areas approve or reject
-        PPAP and other implementation requirements as defined on SCRR completed
-        Approved change implemented
-        Supplier starts production with change implemented in coordination with company receiving plant