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Crosby's 14 Steps To Improvement
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- V% C9 k0 G7 g• Crosby’s 14-step approach for quality3 Z9 q' @, K& q- X
managers to get their organizations on track
* Q( J1 O1 t7 J3 ? Mfocuses on long-term employee participation,
% ^. F, o9 v% H, {6 f& fnot short-term motivational tactics.1 C1 n7 y- g, k1 [5 Z
3 V* R$ l+ U( y: H2 t( W6 i7 f' q• This article is adapted from chapter eight of. d4 q/ k. o. ?7 U
Quality Is Free: The Art of Making Quality/ [ }% A) E( H8 E8 g2 S
Certain, originally published in 1979. |
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发表于 2007-6-9 21:01:17
