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Problem Solving Toolbox 1 M: A5 F$ }# Q
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( `* j: H* R& G1 S: K( t$ k& I[size=67%]-5 Why
- t' u; f8 ~" d% [; B[size=67%]-Is-Is Not Matrix
4 u; h. F |' R9 C0 n1 Z[size=67%]-Problem Solving Tree + X. [3 Z0 n! ~- D
6 r6 f6 W$ d7 Q8 t$ [) A" ?4 n [size=111%]•5-Why is a Root-Cause-Analysis tool
6 y0 [$ _7 f1 h* Q; ~[size=111%]•5-Step is a Problem-Solving-Process z' G7 b" }" `, W9 w1 m" O
ØStep 1: Identify and define the problem. . G/ Z+ X$ z+ b5 }* y
ØStep 2: Take immediate action to prevent the problem from reaching the customer.
* ^5 h, X) y$ X' o. f! e& H5 `5 CØStep 3: Identify the root cause of the problem.
( c5 L" }8 b2 q3 r2 qØStep 4: Take irreversible corrective action to eliminate or minimize the effects of the root cause of the problem. & H. i1 q8 d; Y& ]
ØStep 5: Verify that the corrective action is effective. |
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发表于 2010-6-2 08:52:33
