保护客户-世界级的理念

futurepower

一个世界500强企业的采购质量内容，主要是针对提供客户满意的。 很不错，建议大家看看
Protecting the customer
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•        Process FMEA
-        Eliminate or reduce the frequency of occurrence of unacceptable products.
, G  o; {% a4 i6 W4 o8 G6 ?-        Increase the detection of unacceptable products
" j' W" z$ ~0 b/ G( e  Q* J-        Aid in the analysis of New manufacturing and assembly process
-        Ensure that potential failure modes of the process , and their effects, are considered and addressed
& s, g7 f  e& S8 j-        Identify process deficiencies
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•        Process Control plan
7 ~: B. @* R9 Z-        Overall plan for controlling a process and preventing defects from escaping the manufacturing facility
: C6 o9 R. W$ F2 }. X1 c-        Ensure all critical and significant characteristics are controlled to specification.
$ W. d! g0 X, W& G7 d$ K-        Provides for appropriate operator instructions and reaction plan
  h' v9 u- c2 N6 T-        Implement prevention strategies from PFMEA
; F" p% {6 ]" \1 W0 s; N/ p-        Incorporate lessons learned
6 e3 t" u; U4 q" }( ~$ U  a-        Process must be operated in accordance with the Control Plan – It’s a contract

•        Production Process Review ( Process control audits):
' i% Q- s! e. @: w& G) W+ J-        In depth review of supplier’s process
* z1 f& v8 K- J$ w1 R-        Assess the gap between process documentation and actual practice
" u& g0 k" I! a, {-        Document review:
" s& O8 z/ ]! ^& A5 J! ?        Process flow chart and control plan
6 ]; \' |! U* h        PPAP
        Work instructions
-        Observations from plant floor
) e  F. U3 `5 o3 f9 k% j7 F, O-        “Proactive” tool used prior to PPAP and “Reactive” tool as problems occurs to close process gaps or deficiencies
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•        Root cause analysis – 5 Why
-        conduct a “5-Why” investigation to accurately identify the root cause
$ n4 t* w" p( w8 v& w        for the specific problem
3 N0 ^' [2 k1 V( c% n. f. aWhy did we have the problem?
- r3 x  |, K  K8 j/ I3 q        for Why the problem was not detected
" R+ I: ~, y, E% [. O6 zWhy did the problem reach the customer?
) C% `8 B9 H0 f/ _$ J. d        For the “system” allowed the problem to occur
Why did our “system” allow it to occur?
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. P# n% }4 ^7 f# T9 {* a# e5 \5 k•        Change control
/ }; U/ |% Q2 LTask description:
Common change control process for changes suggested by supply base
•        Purpose:
-        communize company change process methodology
-        ensure the full impact of proposed change is analyzed prior to  implementation
1 u2 E) s* L- _- ?6 a2 S, ^1 E•        Application
9 G& b5 Q" q$ {. t; v1 KWhen a supplier requests a change to a part after full PPAP
•        Methodology
8 J) O6 G$ j3 U' ?, E# C' s0 h3 H-        supplier submits Supplier Change request/Review (SCRR) form
. o9 O2 [. X6 q-        supplier change request is assigned a tracking number by supplier quality
. @) A9 |& f* M, P  I9 b-        section 3 of SCRR is completed and disposition determined by company
3 Y3 [+ G2 }: a' g, n2 v•        Supplier change Request/Review
* T* v! }# P( \3 B/ S  p-        section 1: change description: anyone can initiate
-        section 2: change impact:
5 u" j. m0 l) K) p- O) X* d8 xCompleted by supplier
( E: s9 A+ [$ s" _( V3 @/ |. z( T6 UImplementation Plan including contingency plan
-        section 3: Disposition: completed by company affected functional areas i.e. Engineering & manufacturing
•        Rejected SCRR
  Z" z4 |  q1 y: u. r2 G-        feedback to supplier copies of SCRR
-        file original SCRR records in SCRR tracking system
•        Approved SCRR
6 m9 ~1 \5 W4 Y: @% }5 d5 u-        SCRR distributed and records filed
0 \! i6 Y0 l8 w' d- h/ K) Z-        Company’s drawings/Documents updated as required
- T+ j. k& |% x6 s. j" z-        Production trial run completed, if required
-        PPAP
-        Change implemented by supplier
8 K) C/ v' D. k3 D) F# S6 M•        Supplier data received
-        SCRR sections 1 & 2 completed
-        Include supporting information
Implementation timeline
1 A* G  p/ X$ p' Z4 {% U# ~( ]: d5 GSketches, drawings
Sample parts
Contingency plan
-        Approved SCRR
2 x. e+ B4 W0 V4 wPPAP documentation: submission requirements determined by supplier quality
Company implementation requirements determined by SQE:
        Production trial run
- _7 g. o1 }$ y4 X- \        Run @ rate(task 16)
        Early production containment(task 14)
•        Summary
-        Supplier submits SCRR of proposed change prior to implementing change
-        Company functional areas approve or reject
# A6 m; h  I. j6 S2 X; j-        PPAP and other implementation requirements as defined on SCRR completed
-        Approved change implemented
-        Supplier starts production with change implemented in coordination with company receiving plant