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Crosby's 14 Steps To Improvement
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) q( r0 o* B- u6 X$ A; l• Crosby’s 14-step approach for quality
- G5 g$ ?/ m" y, \# }" c. {managers to get their organizations on track
) Y) w, x9 W0 O6 d/ T/ ^0 _, @- \focuses on long-term employee participation,- l+ a' I" H1 T/ i% F4 n
not short-term motivational tactics.6 Q1 h4 r5 a3 z) B* z2 z/ e
, \$ g$ H8 N7 K9 I* h
• This article is adapted from chapter eight of
$ ?+ S" d1 g& }7 I# pQuality Is Free: The Art of Making Quality
& p% s! q8 J j" o- BCertain, originally published in 1979. |
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发表于 2007-6-9 21:01:17
