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Problem Solving Toolbox & p$ R! i! @* W, g0 o' ?; s! ^
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[size=67%]-5 Why
3 X6 I7 |; v$ i6 Q2 t[size=67%]-Is-Is Not Matrix " a; t7 o& m% a# C' T: r
[size=67%]-Problem Solving Tree
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[size=111%]•5-Why is a Root-Cause-Analysis tool
8 L3 Z- T) b( q- E$ E( @[size=111%]•5-Step is a Problem-Solving-Process : n$ d6 V" ?/ H) q2 ?
ØStep 1: Identify and define the problem.
6 j8 y% a7 L% S5 _3 R9 hØStep 2: Take immediate action to prevent the problem from reaching the customer. # j- K: V& ]+ z" ?$ f9 z
ØStep 3: Identify the root cause of the problem. & Q$ Z* V3 N* E; `0 C5 r9 U! V( m
ØStep 4: Take irreversible corrective action to eliminate or minimize the effects of the root cause of the problem.
- \+ x+ J7 r8 q6 b) z& S, G+ }8 pØStep 5: Verify that the corrective action is effective. |
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发表于 2010-6-2 08:52:33
