保护客户-世界级的理念

futurepower

一个世界500强企业的采购质量内容，主要是针对提供客户满意的。 很不错，建议大家看看
8 L# c1 {1 f' V+ |$ q" B* fProtecting the customer
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- t9 g0 |  J; l: V/ y•        Process FMEA
-        Eliminate or reduce the frequency of occurrence of unacceptable products.
6 T8 ~: m; Z* _' i' \1 m-        Increase the detection of unacceptable products
4 S/ z! E# a6 ]' ]* P6 q-        Aid in the analysis of New manufacturing and assembly process
-        Ensure that potential failure modes of the process , and their effects, are considered and addressed
-        Identify process deficiencies

3 X4 {2 \& U8 M! B+ b. p* W•        Process Control plan
; ?% C2 W/ X8 p0 j) v-        Overall plan for controlling a process and preventing defects from escaping the manufacturing facility
& m& F) m! {4 t$ S$ U4 c: u; B-        Ensure all critical and significant characteristics are controlled to specification.
  v6 j3 Z' ]" P: C7 r9 _3 ?$ j-        Provides for appropriate operator instructions and reaction plan
# h9 {0 u7 O/ N. H, u! L-        Implement prevention strategies from PFMEA
6 h2 @" u$ x7 J" |% x-        Incorporate lessons learned
-        Process must be operated in accordance with the Control Plan – It’s a contract

•        Production Process Review ( Process control audits):
-        In depth review of supplier’s process
$ ]" `9 S0 w; R! f) E# L$ K-        Assess the gap between process documentation and actual practice
! q. K/ G* j. w3 S; D-        Document review:
        Process flow chart and control plan
        PPAP
        Work instructions
. e3 t, q* |: i-        Observations from plant floor
-        “Proactive” tool used prior to PPAP and “Reactive” tool as problems occurs to close process gaps or deficiencies
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; n; v& K5 J. D2 g) w•        Root cause analysis – 5 Why
5 K4 K: Y( m% e- U. O$ b-        conduct a “5-Why” investigation to accurately identify the root cause
; N7 @+ _/ t! e7 X: V        for the specific problem
: h) X( b# r) W4 _6 r+ cWhy did we have the problem?
) v- j2 n- t: e3 C        for Why the problem was not detected
  E& Q( b8 W4 \* z) f% ZWhy did the problem reach the customer?
        For the “system” allowed the problem to occur
9 t) A9 ~: D  \! f" yWhy did our “system” allow it to occur?

6 a4 y$ E! r# I, x•        Change control
, U2 u8 H2 W- Q) G% K) w5 t. [Task description:
) [) J0 S* [# |5 R# V: KCommon change control process for changes suggested by supply base
•        Purpose:
-        communize company change process methodology
-        ensure the full impact of proposed change is analyzed prior to  implementation
•        Application
8 r- q, j2 `2 AWhen a supplier requests a change to a part after full PPAP
•        Methodology
-        supplier submits Supplier Change request/Review (SCRR) form
-        supplier change request is assigned a tracking number by supplier quality
-        section 3 of SCRR is completed and disposition determined by company
0 Y, U+ L5 Y) b! y0 a•        Supplier change Request/Review
8 z8 T) E0 B8 J* [" [-        section 1: change description: anyone can initiate
-        section 2: change impact:
8 ~3 T3 }: z2 ]% KCompleted by supplier
Implementation Plan including contingency plan
. j5 U9 @+ W( P* G$ }-        section 3: Disposition: completed by company affected functional areas i.e. Engineering & manufacturing
, R5 X0 _* Q9 x) D1 i( F7 e•        Rejected SCRR
-        feedback to supplier copies of SCRR
-        file original SCRR records in SCRR tracking system
•        Approved SCRR
2 c7 J. W/ A, ]4 q  t-        SCRR distributed and records filed
-        Company’s drawings/Documents updated as required
0 i; u( j! a6 {9 c/ x8 g0 E6 M' w6 Z-        Production trial run completed, if required
-        PPAP
* ^& M# n" L: s% P, @-        Change implemented by supplier
2 I( @  J1 D) a* |•        Supplier data received
-        SCRR sections 1 & 2 completed
. u: l' o0 K+ D0 x) P0 K5 F-        Include supporting information
Implementation timeline
' E* ^1 j2 V) T& H8 c/ N, dSketches, drawings
Sample parts
Contingency plan
! e' c1 f4 N8 o-        Approved SCRR
PPAP documentation: submission requirements determined by supplier quality
; R& e) ^% H+ c9 N+ YCompany implementation requirements determined by SQE:
, a# }# }% Z$ ?        Production trial run
- m' i* I1 K0 Y! z) }5 M) Z        Run @ rate(task 16)
# s4 J9 u" |3 o+ @/ I! ?! T        Early production containment(task 14)
•        Summary
-        Supplier submits SCRR of proposed change prior to implementing change
8 Z2 x# ~' c' Y' O( z-        Company functional areas approve or reject
0 b* S! t, T1 `! r* k-        PPAP and other implementation requirements as defined on SCRR completed
( I9 e# I+ i* b6 B3 M-        Approved change implemented
9 p5 a* b$ m! l& P8 ~-        Supplier starts production with change implemented in coordination with company receiving plant