保护客户-世界级的理念

futurepower

一个世界500强企业的采购质量内容，主要是针对提供客户满意的。 很不错，建议大家看看
) F  x; @5 |6 h( rProtecting the customer

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•        Process FMEA
  \7 k2 J& T4 B4 ~; |-        Eliminate or reduce the frequency of occurrence of unacceptable products.
-        Increase the detection of unacceptable products
1 M2 n  {3 |) l0 A) I5 @+ U-        Aid in the analysis of New manufacturing and assembly process
0 _+ l6 ^/ u6 ?- I) [4 x-        Ensure that potential failure modes of the process , and their effects, are considered and addressed
7 F4 x8 v% x; l" A-        Identify process deficiencies

•        Process Control plan
-        Overall plan for controlling a process and preventing defects from escaping the manufacturing facility
, b7 ^2 c( t* N0 F-        Ensure all critical and significant characteristics are controlled to specification.
-        Provides for appropriate operator instructions and reaction plan
-        Implement prevention strategies from PFMEA
. z7 v# x/ ]: Q) l-        Incorporate lessons learned
-        Process must be operated in accordance with the Control Plan – It’s a contract

5 K8 _9 \$ E% H, ?3 B4 ~/ Y( `•        Production Process Review ( Process control audits):
8 \3 ?# B1 I% p- l, N7 _-        In depth review of supplier’s process
-        Assess the gap between process documentation and actual practice
! v1 F4 w9 r8 K0 [-        Document review:
        Process flow chart and control plan
0 c, ~; M, g  s, c. x7 w        PPAP
        Work instructions
; G1 K6 u) y% T% g: F3 ?-        Observations from plant floor
-        “Proactive” tool used prior to PPAP and “Reactive” tool as problems occurs to close process gaps or deficiencies

: v6 `, M% ?8 L•        Root cause analysis – 5 Why
-        conduct a “5-Why” investigation to accurately identify the root cause
        for the specific problem
Why did we have the problem?
        for Why the problem was not detected
- @, p& t% t# L: |& N) YWhy did the problem reach the customer?
. R( L& t4 {4 O9 D/ e5 l        For the “system” allowed the problem to occur
2 |! u7 ]' ~  Z5 c: v- AWhy did our “system” allow it to occur?
0 i+ \" I  ]4 O' r. s$ s
•        Change control
Task description:
+ E+ B( a8 w" j! p: }! Q# k2 zCommon change control process for changes suggested by supply base
•        Purpose:
& L& B0 X# H* [* d-        communize company change process methodology
-        ensure the full impact of proposed change is analyzed prior to  implementation
" E6 n) V( x- n•        Application
; C, j4 T" q' _2 {" ]When a supplier requests a change to a part after full PPAP
•        Methodology
-        supplier submits Supplier Change request/Review (SCRR) form
-        supplier change request is assigned a tracking number by supplier quality
-        section 3 of SCRR is completed and disposition determined by company
! R  _1 h7 ?/ O4 X2 n/ b  u•        Supplier change Request/Review
-        section 1: change description: anyone can initiate
4 W8 k3 {8 \. L$ l: _1 J: p9 G  d-        section 2: change impact:
Completed by supplier
Implementation Plan including contingency plan
* Q# f0 k6 S+ s+ Y' x% [+ T' g-        section 3: Disposition: completed by company affected functional areas i.e. Engineering & manufacturing
- r6 J8 [' z: I# X  y" U. v1 t•        Rejected SCRR
-        feedback to supplier copies of SCRR
1 c$ Y) ~5 a0 P. Y4 }* n8 e-        file original SCRR records in SCRR tracking system
•        Approved SCRR
-        SCRR distributed and records filed
9 k; a/ `" t6 x. a-        Company’s drawings/Documents updated as required
* H% w* @* V' D: G. l+ A$ r3 c-        Production trial run completed, if required
-        PPAP
7 S" b  I( e0 J+ O-        Change implemented by supplier
; _3 I7 |$ _  C3 i+ \9 U. b, C& @. U•        Supplier data received
-        SCRR sections 1 & 2 completed
* H; f( ]& ~6 [5 X4 I$ V8 C% c-        Include supporting information
7 m4 _% e1 t7 C! P) Z9 @* PImplementation timeline
Sketches, drawings
Sample parts
; R0 I  O5 d/ ^. g2 T0 i1 vContingency plan
* X. u- h- ?1 h1 w-        Approved SCRR
PPAP documentation: submission requirements determined by supplier quality
3 q" a" r% n* T; \& S2 M$ N" PCompany implementation requirements determined by SQE:
: u3 T' h0 A: M" l; D1 t        Production trial run
        Run @ rate(task 16)
        Early production containment(task 14)
•        Summary
5 z0 g' c- P& d# T* [; r8 {-        Supplier submits SCRR of proposed change prior to implementing change
5 Z* i$ q# Q0 S$ ^$ s-        Company functional areas approve or reject
2 x9 J0 K$ d4 D-        PPAP and other implementation requirements as defined on SCRR completed
-        Approved change implemented
4 k: g) Z, S+ z9 O( S0 c-        Supplier starts production with change implemented in coordination with company receiving plant