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Crosby's 14 Steps To Improvement6 U( q" h* @; F/ l
$ B% n/ `8 Z# O: G7 n% d& R
/ H( C/ E/ r6 F: F$ ^! Q7 A E) F& A• Crosby’s 14-step approach for quality
5 t" ?, K+ k; q# Q5 Z% q+ Dmanagers to get their organizations on track5 [; w$ o+ U1 ^6 \
focuses on long-term employee participation,
1 `: n# U0 Y) q) `5 snot short-term motivational tactics.
7 ?) J& d+ y9 }0 Q$ M. U9 o
S- Z! x1 m+ W$ v• This article is adapted from chapter eight of. ?" e' {! ^& l, n% _) C
Quality Is Free: The Art of Making Quality" D, {) ?$ f& Q8 x' N
Certain, originally published in 1979. |
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发表于 2007-6-9 21:01:17
