保护客户-世界级的理念

futurepower

一个世界500强企业的采购质量内容，主要是针对提供客户满意的。 很不错，建议大家看看
Protecting the customer
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8 L( i8 L  [0 T; h1 z% b•        Process FMEA
1 z7 k9 b( g0 s# g, ]0 q# f# E-        Eliminate or reduce the frequency of occurrence of unacceptable products.
-        Increase the detection of unacceptable products
-        Aid in the analysis of New manufacturing and assembly process
2 {2 U7 U. S. m; p9 G4 V-        Ensure that potential failure modes of the process , and their effects, are considered and addressed
-        Identify process deficiencies

8 l9 Q& Q+ r) m3 i$ r* G2 p•        Process Control plan
-        Overall plan for controlling a process and preventing defects from escaping the manufacturing facility
4 ^/ v9 ]! `& p-        Ensure all critical and significant characteristics are controlled to specification.
-        Provides for appropriate operator instructions and reaction plan
( l3 j' n+ b/ D- G7 ^# [: [-        Implement prevention strategies from PFMEA
( ]# b0 y$ ?- @0 {-        Incorporate lessons learned
& C1 W; ?. F- r( S) }-        Process must be operated in accordance with the Control Plan – It’s a contract
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. p& C: [# V. v9 ~- i+ I•        Production Process Review ( Process control audits):
-        In depth review of supplier’s process
6 a. K, {- u, d-        Assess the gap between process documentation and actual practice
6 B; W4 Y, V2 f-        Document review:
        Process flow chart and control plan
        PPAP
        Work instructions
  A5 l% E+ O$ v" z-        Observations from plant floor
# n1 h; M; q1 a% M7 Z- Y/ V: F-        “Proactive” tool used prior to PPAP and “Reactive” tool as problems occurs to close process gaps or deficiencies
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•        Root cause analysis – 5 Why
-        conduct a “5-Why” investigation to accurately identify the root cause
, L' }5 a9 l3 H  {6 |        for the specific problem
Why did we have the problem?
! V- G: O8 ?3 {! ]$ \% r: B        for Why the problem was not detected
  |: f: Y, C. F' s$ B4 I; yWhy did the problem reach the customer?
, \& ~+ O; c- `' G" g7 ~# n3 [% @        For the “system” allowed the problem to occur
) T  ~) c, N2 ]6 |' }1 b' qWhy did our “system” allow it to occur?
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•        Change control
Task description:
Common change control process for changes suggested by supply base
•        Purpose:
-        communize company change process methodology
$ D( F/ ?% S" b. F-        ensure the full impact of proposed change is analyzed prior to  implementation
. o* P. ^+ J" E% M3 W' J•        Application
0 R5 G' l' }( K5 E% a) F% \When a supplier requests a change to a part after full PPAP
6 `% g' x: B. f8 X: M  ~•        Methodology
-        supplier submits Supplier Change request/Review (SCRR) form
-        supplier change request is assigned a tracking number by supplier quality
-        section 3 of SCRR is completed and disposition determined by company
1 n0 Y* @0 _8 q. \•        Supplier change Request/Review
( D0 z! C. _. A! q# L9 {5 Y. N-        section 1: change description: anyone can initiate
" t% [9 C3 o' u-        section 2: change impact:
Completed by supplier
Implementation Plan including contingency plan
-        section 3: Disposition: completed by company affected functional areas i.e. Engineering & manufacturing
•        Rejected SCRR
-        feedback to supplier copies of SCRR
-        file original SCRR records in SCRR tracking system
' b! N5 f9 O, _4 b6 z•        Approved SCRR
-        SCRR distributed and records filed
$ d  F. n, s/ i6 B" f-        Company’s drawings/Documents updated as required
- D5 y- W5 K, Z- e-        Production trial run completed, if required
! n; f$ `' Z9 Q-        PPAP
-        Change implemented by supplier
•        Supplier data received
/ j( _1 k7 S& |1 M-        SCRR sections 1 & 2 completed
0 ]/ W& ~) ~0 z- p) ?7 j* X-        Include supporting information
7 h: f+ T5 X( }6 F, s0 D6 \Implementation timeline
Sketches, drawings
/ C* `2 S6 ]# @- rSample parts
Contingency plan
. o9 ^! g1 K2 {4 e9 I-        Approved SCRR
; _0 i! u4 J1 m% }& O+ N/ ?7 \. h' v# qPPAP documentation: submission requirements determined by supplier quality
Company implementation requirements determined by SQE:
; }( }' E# A. }8 f        Production trial run
        Run @ rate(task 16)
$ @" j. u( k0 @+ Z; M4 [        Early production containment(task 14)
•        Summary
9 ?8 h( r, i; `' ]  _) L-        Supplier submits SCRR of proposed change prior to implementing change
-        Company functional areas approve or reject
-        PPAP and other implementation requirements as defined on SCRR completed
-        Approved change implemented
2 ]9 T" J5 ^. ?) Q5 [3 Z& k% ~-        Supplier starts production with change implemented in coordination with company receiving plant