保护客户-世界级的理念

futurepower

一个世界500强企业的采购质量内容，主要是针对提供客户满意的。 很不错，建议大家看看
5 \# x  D( Y" [* KProtecting the customer

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8 ~) `& @% R: L) z9 Z•        Process FMEA
$ ~1 ~( f% k5 @: M- V-        Eliminate or reduce the frequency of occurrence of unacceptable products.
-        Increase the detection of unacceptable products
-        Aid in the analysis of New manufacturing and assembly process
% k* E. J, F7 T) Q4 q. ]' |$ Q) I( H9 v-        Ensure that potential failure modes of the process , and their effects, are considered and addressed
-        Identify process deficiencies
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•        Process Control plan
-        Overall plan for controlling a process and preventing defects from escaping the manufacturing facility
" f4 ~/ ~# r: K-        Ensure all critical and significant characteristics are controlled to specification.
-        Provides for appropriate operator instructions and reaction plan
-        Implement prevention strategies from PFMEA
-        Incorporate lessons learned
2 K. G/ Q% M% N. H5 G2 a4 X-        Process must be operated in accordance with the Control Plan – It’s a contract
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- x5 s  U' Z$ M•        Production Process Review ( Process control audits):
-        In depth review of supplier’s process
7 V) O* F0 i6 w# W( K; e-        Assess the gap between process documentation and actual practice
-        Document review:
( Z' A3 n5 @4 Z3 U: t9 J        Process flow chart and control plan
' y8 Q! E3 d# A: _        PPAP
6 o9 }  V: _" e8 }+ H        Work instructions
-        Observations from plant floor
-        “Proactive” tool used prior to PPAP and “Reactive” tool as problems occurs to close process gaps or deficiencies
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2 o8 n# E- G- u. Q) p•        Root cause analysis – 5 Why
-        conduct a “5-Why” investigation to accurately identify the root cause
        for the specific problem
: R8 _! S7 z  {, j! g- T3 lWhy did we have the problem?
        for Why the problem was not detected
5 N( b1 _$ g& n6 E6 c9 Y; bWhy did the problem reach the customer?
        For the “system” allowed the problem to occur
. x4 M: B0 `# |; R' B/ l5 \Why did our “system” allow it to occur?
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" w  H; i6 T0 H% T* f! e* N•        Change control
0 Z; d) k' H6 K8 }6 dTask description:
Common change control process for changes suggested by supply base
•        Purpose:
-        communize company change process methodology
-        ensure the full impact of proposed change is analyzed prior to  implementation
0 L: f% p5 |$ Y( g+ m. b# o•        Application
When a supplier requests a change to a part after full PPAP
! y9 f$ @1 K* ?( u  Q0 a•        Methodology
-        supplier submits Supplier Change request/Review (SCRR) form
-        supplier change request is assigned a tracking number by supplier quality
-        section 3 of SCRR is completed and disposition determined by company
8 m+ c: L) z% J9 `•        Supplier change Request/Review
-        section 1: change description: anyone can initiate
-        section 2: change impact:
3 I, V- R4 `7 i7 C8 C3 D$ cCompleted by supplier
Implementation Plan including contingency plan
-        section 3: Disposition: completed by company affected functional areas i.e. Engineering & manufacturing
•        Rejected SCRR
. _# t% S  D: {-        feedback to supplier copies of SCRR
$ d, d: l7 J# r  x$ d2 d% p-        file original SCRR records in SCRR tracking system
•        Approved SCRR
-        SCRR distributed and records filed
-        Company’s drawings/Documents updated as required
1 r* _0 ?/ ]8 k4 R- e-        Production trial run completed, if required
-        PPAP
) a- B9 p4 D7 x) z-        Change implemented by supplier
6 z+ @' Y( C6 n4 p5 p6 y, ?•        Supplier data received
-        SCRR sections 1 & 2 completed
" s6 Y9 j! ~% p- S# b8 _9 ?' @-        Include supporting information
$ x( W  b% k1 s, I2 y( q( n& R# D( u, ]Implementation timeline
  v, V' f5 u+ \! y) L% ESketches, drawings
Sample parts
Contingency plan
( `# g4 O/ l# f) f: ?0 y-        Approved SCRR
PPAP documentation: submission requirements determined by supplier quality
Company implementation requirements determined by SQE:
        Production trial run
" U' Z# g. s% Y) U        Run @ rate(task 16)
8 o: G2 t& D1 \8 v# m+ ~" K4 a        Early production containment(task 14)
  N2 Y& H9 }; _  x( f) o2 h•        Summary
/ X, u( w  o4 E-        Supplier submits SCRR of proposed change prior to implementing change
5 o: M6 A% C& F2 x8 j-        Company functional areas approve or reject
-        PPAP and other implementation requirements as defined on SCRR completed
-        Approved change implemented
-        Supplier starts production with change implemented in coordination with company receiving plant