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Crosby's 14 Steps To Improvement
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• Crosby’s 14-step approach for quality p! {' B0 |8 O* ?: A( ?
managers to get their organizations on track
( ^' x. A7 L+ z; Q1 Qfocuses on long-term employee participation,
1 R: |) z1 g+ G+ a P; pnot short-term motivational tactics.
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• This article is adapted from chapter eight of
% W% X U) F- x [+ Q/ ]5 SQuality Is Free: The Art of Making Quality
3 e7 J8 [. T- H S0 UCertain, originally published in 1979. |
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发表于 2007-6-9 21:01:17
