Problem Solving Toolbox - X9 e* D" r" d/ O6 P$ @# t/ p! J" A+ ^$ Z* s6 k
( b# M. Z) z/ l3 v+ n x1 Y9 g[size=67%]-5 Why / n2 y/ S9 E5 `% h5 p# L3 }( X
[size=67%]-Is-Is Not Matrix 6 `! k5 P/ I4 u% c. G6 T" b0 L( P
[size=67%]-Problem Solving Tree 7 g; G/ r8 O4 I; o+ D# R( u0 e3 z% H
4 \: p3 K9 q' L2 V7 Q+ z7 M, U- h [size=111%]•5-Why is a Root-Cause-Analysis tool 0 H7 O$ e) m: r; e
[size=111%]•5-Step is a Problem-Solving-Process 4 G- s& p6 _! d5 h' J7 c
ØStep 1: Identify and define the problem. & H% {% X; u9 d1 d: a3 u. M
ØStep 2: Take immediate action to prevent the problem from reaching the customer. 4 a* P0 @5 ^1 ~! H' VØStep 3: Identify the root cause of the problem. / N: K0 ~: ~+ K- R# J8 I
ØStep 4: Take irreversible corrective action to eliminate or minimize the effects of the root cause of the problem. - t$ j& q) W1 G5 W0 \ ~+ S
ØStep 5: Verify that the corrective action is effective.
发表于 2010-6-2 08:52:33
